At Hopon, we believe that travel should be accessible to everyone. Our commitment is to create an inclusive experience for all travelers, ensuring that our website serves as a helpful resource for planning journeys and discovering travel tips.
ACCESSIBILITY STATEMENT
This statement was last updated on 17 August 2026. We At Hopon, we believe that travel should be accessible to everyone. Our commitment is to create an inclusive experience for all travelers, ensuring that our website and our transfer services are easy to use and access for people of all abilities.
What web accessibility is
An accessible site allows all travelers, including those with disabilities, to explore our travel content and resources with ease. We strive to provide information that is easy to navigate and enjoyable for every user.
Accessibility adjustments on this site
We have designed our website in accordance with WCAG 2.1 guidelines, aiming for an AA level of accessibility. Our content is compatible with assistive technologies, ensuring that everyone can enjoy our travel stories and podcasts. As part of this effort, we have also:
Utilized accessibility tools to identify and resolve potential issues
Set the primary language of the site
Organized content for clear navigation
Provided descriptive alt text for images
Ensured color schemes meet contrast requirements
Limited motion effects on the site
Made all multimedia content accessible
Declaration of partial compliance with the standard due to third-party content
Some pages on our site may include content from third-party sources (such as booking widgets or embedded maps) that could affect accessibility. We acknowledge partial compliance in these cases and are continuously working to improve these areas.
Accessibility arrangements in the organization
Hopon is committed to ensuring that our vehicles and services are accessible to all travelers. This includes accessible pickup and drop-off arrangements, clear communication with passengers who require support, and drivers who are briefed on assisting travelers with accessibility needs. If you require a specific accommodation for your transfer, please let us know when requesting your quote or booking so we can arrange this in advance.
Requests, issues, and suggestions
If you encounter any accessibility issues on our website, or if you have suggestions for improvement, please reach out to our accessibility coordinator:
Hopon Customer Support
Phone: +64 204 101 0005
Email: support@hopon.co.nz
We aim to respond to accessibility feedback within a reasonable timeframe and will do our best to address any issues raised.