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Terms & Conditions (Booking Terms)

Last updated: 17 August 2026

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1. Introduction

These Terms & Conditions ("Terms") govern all bookings made with HOPON LTD ("Hopon", "we", "us", "our") for pickup, drop-off, and transfer services. By requesting a quote or making a booking with us, you ("customer", "you") agree to be bound by these Terms.

These Terms are governed by New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in these Terms limits or excludes any rights you have under New Zealand consumer law that cannot lawfully be excluded.

 

2. Our Services

Hopon provides pickup, drop-off, and transfer services between locations specified by the customer at the time of booking. Service details (vehicle type, pickup time, pickup/drop-off addresses) are confirmed at the time of booking or via a quote.

 

3. Bookings and Payment

  • Bookings can be made through our website, by phone, or by email.

  • Full payment is required at the time of booking to confirm your transfer. Bookings are not guaranteed until payment has been received.

  • Quoted prices are based on the pickup/drop-off locations, timing, and vehicle requirements provided by the customer. Additional charges may apply if these details change after booking (see Section 6).

  • Payments are processed via secure third-party payment providers. Hopon does not store full card details.

 

4. Flight Tracking

Where a flight number is provided, we monitor flight status to adjust pickup timing for delays or early arrivals at no extra cost, within reasonable limits. It is the customer's responsibility to provide an accurate and correct flight number and to notify us promptly of any changes.

 

5. Cancellations and Refunds

Cancellations, refunds, and no-shows are governed by our separate Cancellation & Refund Policy, which forms part of these Terms.

 

6. Changes to Your Booking

If you need to change your pickup time, pickup/drop-off address, or vehicle requirements after booking, please contact us as soon as possible. We will do our best to accommodate changes, but they are subject to availability and may incur additional charges if the new requirements differ from your original booking.

 

7. Late Arrival and No-Shows

Our driver will wait up to 45 minutes from the scheduled pickup time (or from the confirmed flight landing time, where flight tracking applies) at no extra charge. If you have not made contact or presented for pickup within this window, the booking will be treated as a no-show in accordance with our Cancellation & Refund Policy, and no refund will be provided.

 

8. Delays Outside Our Control

While we make every reasonable effort to be punctual, Hopon is not liable for delays caused by circumstances outside our reasonable control, including but not limited to traffic conditions, weather, road closures, mechanical issues, or airport/border processing delays. We will make reasonable efforts to notify you of any expected delay.

 

9. Customer Responsibilities

You agree to:

  • Provide accurate pickup/drop-off addresses, contact details, and (where applicable) flight information.

  • Be ready and available at the agreed pickup location and time.

  • Notify us promptly of any changes to your travel plans.

  • Ensure luggage and passenger numbers are consistent with the vehicle booked; additional charges or a vehicle change may apply if not disclosed at the time of booking.

 

10. Liability

To the maximum extent permitted by law, Hopon's liability for any claim arising from a booking is limited to the amount paid for that booking. Hopon is not liable for any indirect or consequential loss, including missed flights, connections, or events, except where this liability cannot be excluded under New Zealand law (including the Consumer Guarantees Act 1993).

 

11. Force Majeure

Hopon is not liable for failure to perform its obligations where this is due to events beyond its reasonable control, including natural disasters, civil unrest, government restrictions, pandemics, or other force majeure events. In such cases, we will contact you to reschedule or discuss a refund where appropriate.

 

12. Complaints

If you have a concern about a completed or upcoming booking, please contact us using the details below as soon as possible so we can address it.

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13. Changes to These Terms

We may update these Terms from time to time. The version in effect at the time of your booking will apply to that booking. The latest version will always be available on our website.

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14. Contact Us

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HOPON LTD Auckland, New Zealand

Phone: +64 204 101 0005

Email: support@hopon.co.nz 

Bookings: bookings@hopon.co.nz

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