Last updated: 17 August 2026

​

This Cancellation & Refund Policy forms part of our Terms & Conditions and applies to all bookings made with Hopon.

​

1. Cancellations by You

• 48 hours or more before your scheduled pickup time: you'll receive a full refund to your original payment method.

• Less than 48 hours before your scheduled pickup time: your booking is non-refundable. Depending on availability, we may be able to reschedule your transfer at our discretion — contact us as soon as possible if your plans change.

​

To cancel or request a change, contact us at support@hopon.co.nz or +64 204 101 0005 as early as possible.

​

2. No-Shows

If you are not at the agreed pickup location within 45 minutes of the scheduled pickup time (or confirmed flight landing time, where flight tracking applies), and you have not contacted us, your booking will be treated as a no-show. No-shows are non-refundable. If you still require transport, a new booking (and payment) will be needed, subject to availability.

​

3. Flight Delays and Changes

• If your flight is delayed, we track this where a flight number has been provided and will adjust your pickup time accordingly at no extra charge — no action needed on your part.

• If your flight is cancelled or your travel plans change, please notify us as soon as possible. The cancellation terms in Section 1 will apply based on how much notice you give us before your original scheduled pickup time.

​

4. Cancellations by Hopon

If we need to cancel your booking (for example, due to vehicle breakdown, safety concerns, or circumstances beyond our control), we will notify you as soon as possible and you will receive a full refund, or we will offer to reschedule your transfer at no additional cost, at your preference.

​

5. Refund Processing

Approved refunds will be processed back to your original payment method and may take 5–10 business days to appear, depending on your bank or card provider.

​

6. Your Consumer Rights

Nothing in this policy limits or excludes any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot lawfully be excluded.

 

7. Contact Us

For cancellations, refund requests, or questions about this policy:

​

HOPON LTD Auckland, New Zealand

Phone: +64 204 101 0005

Email: support@hopon.co.nz 

Bookings: bookings@hopon.co.nz